TERMS & CONDITIONS

Casadebeldi.com (“we”, “us”, “our” or “Casadebeldi.com”) operates the website www.casadebeldi.com (the “Website”).

These Terms and Conditions (“Terms” or “Agreement”) govern your use of the Website and your purchase of products offered by Casadebeldi.com (the “Product” or “Products”).

CONTENTS

  1. General Terms

  2. Information About Us

  3. Placing Orders and Shipping

  4. Prices and Products

  5. Payment

  6. Returns and Refunds

  7. Website Content and Intellectual Property

SECTION 1: GENERAL TERMS

1.1 Scope of these Terms

These Terms and Conditions apply to the supply of Products to you when you place an order through our Website, by telephone, by email, or through our customer service.

1.2 Acceptance of these Terms

The Website and Products are offered subject to your acceptance of this Agreement.

These Terms constitute a legally binding agreement between you and Casadebeldi.com, and you should read them carefully before using the Website or purchasing any Products.

By accepting these Terms, you also acknowledge and agree to our Privacy Policy and any other policies or conditions referred to in these Terms or made available to you on the Website in connection with your purchase.

1.3 Disputes

Any dispute arising from or relating to these Terms, the Website, or Products purchased through the Website shall be handled in accordance with applicable law and the dispute resolution provisions applicable to Casadebeldi.com and the customer.

Nothing in these Terms is intended to restrict or exclude any mandatory consumer rights available to you under applicable law.

1.4 Acceptance and Refusal of Orders

All purchases made through the Website are subject to our acceptance.

To the extent permitted by applicable law, we reserve the right to refuse or cancel a transaction where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, payment issues, or violation of these Terms.

The Website is intended for purchases by end consumers. Unless expressly agreed otherwise by us in writing, orders placed by dealers, wholesalers, resellers, or other customers intending to resell Products purchased through the Website may be refused.

By placing an order through the Website, you agree to provide truthful, accurate, current, and complete information.

Casadebeldi.com reserves the right to modify Product specifications, availability, descriptions, and prices without prior notice, subject to applicable law.

We also reserve the right to correct errors, inaccuracies, or omissions and, where legally permitted, to withdraw or amend an offer affected by such an error.

1.5 Privacy and Cookies

Our Privacy Policy and Cookie Policy govern the collection and use of personal information provided to Casadebeldi.com through the Website.

We may update these policies from time to time in accordance with applicable laws and the terms set out in the relevant policy.

1.6 Eligibility and Use of the Website

By accessing or using our Website, you represent that you are at least eighteen (18) years old, or have reached the legal age of majority applicable in your jurisdiction where required to enter into a binding purchase agreement.

You agree to comply with all applicable local, national, and international laws and regulations when using our Website.

You further agree to provide truthful, accurate, current, and complete information, including any necessary updates, whenever you provide information to Casadebeldi.com through the Website.

You may use our Website only as permitted under these Terms. You may not use the Website or its Content for unlawful, fraudulent, obscene, abusive, infringing, or otherwise inappropriate purposes.

We reserve the right to restrict or terminate access to the Website where permitted by applicable law, including where these Terms have been violated.

If you register for an account, you may be required to provide an email address and password and comply with any additional account requirements communicated by Casadebeldi.com.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You must notify Casadebeldi.com promptly if you become aware of or suspect any loss, theft, or unauthorised use of your password or account.

SECTION 2: INFORMATION ABOUT US

2.1 Business Information

Casadebeldi.com is an independent fashion brand based in Europe, with Moroccan roots.

2.2 Contacting Us

You may contact our customer service team through the customer support chat available on our Website, by email, or by using the contact form available in the Contact section of our Website.

2.3 How We May Contact You

If we need to contact you regarding an order or another matter relating to our services, we may do so by telephone or by writing to the email address you provided when placing your order.

References to “writing” or “written” communication in these Terms include email unless expressly stated otherwise.

SECTION 3: PLACING ORDERS AND SHIPPING

3.1 Placing an Order

When placing an order for the first time, you may be able to check out as a guest or create an account with us.

If an order is placed through customer service, we may collect the information necessary to process the order directly from you.

Any additional steps required to place an order are described on our Website.

3.2 Order Confirmation

After receiving your order, we will send you an order confirmation by email without undue delay.

The order confirmation acknowledges receipt of your order but does not necessarily constitute acceptance of your order.

3.3 Acceptance of Your Order

Our acceptance of your order takes place when we confirm that your order has been accepted or when we dispatch the Products to you, depending on the circumstances.

At that point, a contract is formed between you and Casadebeldi.com.

3.4 Order Number

We will assign an order number to your order.

Please provide this order number whenever you contact us regarding your order, as this will help us assist you more efficiently.

3.5 Orders We Cannot Accept

If we are unable to accept your order, we will notify you in writing.

Reasons may include, but are not limited to:

  • the Product being out of stock;

  • unexpected limitations on our resources that we could not reasonably have anticipated;

  • an error in the price or description of the Product;

  • an inability to meet a requested delivery requirement;

  • payment issues;

  • suspected fraudulent activity; or

  • the order otherwise violating these Terms and Conditions.

If we cannot accept your order, you will not be charged for the Products. If payment has already been collected, the relevant amount will be refunded in accordance with applicable law.

3.6 Order and Address Changes

Once an order has entered our processing system, we may not be able to make changes to it.

To ensure that your package can be delivered correctly and within the estimated delivery timeframe, you are responsible for providing complete and accurate delivery information.

This includes, where applicable:

  • the recipient's full name;

  • street name and house number;

  • building number;

  • apartment, unit, or box number;

  • postal or ZIP code;

  • city;

  • state or province;

  • country; and

  • any other relevant delivery instructions.

Providing accurate address information is essential for successful and timely delivery.

3.7 Incorrect Delivery Information

To the extent permitted by applicable law, we are not responsible for packages that are lost, delayed, misdirected, or incorrectly delivered as a result of incorrect or incomplete address information supplied by the customer at the time of purchase.

3.8 International Shipments

For international shipments, Products may be imported on behalf of the recipient or purchaser.

Where applicable, you authorise Casadebeldi.com to make the necessary arrangements for importing the Products on your behalf and acknowledge that we may delegate customs clearance or import formalities to third-party service providers, such as customs brokers or shipping carriers.

Unless otherwise stated at checkout or required by applicable law, you may be responsible for applicable import duties, customs charges, taxes, and other fees in addition to the purchase price.

3.9 Processing Times

All orders are subject to processing time, which is separate from the estimated shipping or transit time.

Depending on order volume, availability, payment verification, and other circumstances, standard domestic and international orders may take up to three (3) business days to process, excluding Saturdays, Sundays, and public holidays.

After payment has been authorised and verified, processing may still take up to three (3) business days.

All processing and delivery times displayed by us are estimates unless expressly stated otherwise.

3.10 Delivered and Delayed Packages

Where tracking information supplied by the carrier indicates that a package has been delivered, we may require an investigation with the carrier before determining whether a replacement or refund is appropriate.

We are not responsible for loss or theft occurring after a package has been delivered to a location expressly authorised by the customer, such as at the door, in a garden or other designated safe place, or with a neighbour, except where otherwise required by applicable law.

Delivery delays caused by shipping carriers or circumstances outside our reasonable control do not automatically entitle the customer to compensation, except where required under applicable consumer law.

3.11 Packages Marked as Delivered but Not Received

If your package has not been received but the carrier's tracking information indicates that it has been delivered, please contact our customer service team within ten (10) business days of the stated delivery date.

Reports made after this period may be more difficult to investigate with the carrier.

Investigations into missing packages may take approximately two (2) to eight (8) weeks, depending on the carrier and circumstances.

If an investigation confirms that a package was not successfully delivered, Casadebeldi.com will take appropriate action in accordance with applicable law and the circumstances of the case.

3.12 Shipping Charges and Refused Shipments

Original shipping charges may be non-refundable where permitted by applicable law.

If you refuse a shipment from www.casadebeldi.com without exercising a statutory right that requires otherwise, you may be responsible for the original shipping costs and any reasonable costs incurred in returning the package to us.

Where permitted by law, these costs may be deducted from any refund or credit due to you.

SECTION 4: PRICES AND PRODUCTS

4.1 Product Prices

The price of a Product will be the price displayed on the relevant order or checkout page when you place your order.

Prices are displayed in the applicable currency and include VAT where required.

Delivery charges, if applicable, will be displayed separately or included in the total price before you complete your order.

We take reasonable care to ensure that Product prices displayed on our Website are accurate.

4.2 VAT Refunds

Unless expressly stated otherwise, we do not provide VAT refund services for orders placed through our Website or customer service.

4.3 Changes to VAT

If the applicable VAT rate changes between the date you place your order and the date the Product is supplied, we may adjust the VAT amount as required by law.

This will not normally affect orders that have already been paid for in full before the VAT change takes effect, except where applicable law requires otherwise.

4.4 Product Images and Colours

Product images displayed on our Website are provided for illustrative purposes.

We make reasonable efforts to display colours and Product details accurately. However, we cannot guarantee that the display of any device accurately reflects the actual colour, texture, or appearance of the Product.

Because many of our Products may feature fabrics, embroidery, decorative details, or handmade elements, minor variations may occur where stated in the Product description or where reasonably inherent to the nature of the Product.

4.5 Dispatch Confirmation

We will notify you by email or another available communication method once your Products have been dispatched.

SECTION 5: PAYMENT

5.1 When Payment Is Taken

Unless you use an approved deferred payment or “buy now, pay later” service, payment is generally required before Products are dispatched.

Payment may be charged or authorised when your order is placed or accepted, depending on the payment method used.

For payment methods such as Klarna or other deferred payment services, separate terms and conditions of the relevant payment provider may apply.

If we do not accept your order after payment has been collected, the amount received will be refunded in accordance with applicable law and the relevant payment provider's processing times.

5.2 Payment Failure

If your payment cannot be processed for any reason, including a declined transaction, cancelled payment, or refusal by the card issuer or payment provider, we may cancel your order.

Where appropriate, we will notify you of the cancellation.

5.3 Fraudulent Transactions

If we reasonably believe that an order is fraudulent, unauthorised, or otherwise in violation of these Terms, we reserve the right to cancel the order.

If payment has already been collected for an order that is subsequently cancelled, any refund due will be processed in accordance with applicable law, subject to any lawful fraud-prevention measures or investigations.

SECTION 6: RETURNS AND REFUNDS

6.1 Return Period

Where the statutory right of withdrawal applies, you must notify us of your decision to withdraw within fourteen (14) days of receiving the Products.

After notifying us, Products must be returned within the period required by applicable consumer law.

Nothing in this Returns section limits any mandatory statutory rights you may have.

6.2 Condition of Returned Products

Products should be returned in their original condition and, where reasonably possible, in their original packaging.

You may inspect Products to the extent reasonably necessary to determine their nature, characteristics, and functioning.

Where permitted by law, we may reduce the amount refunded to reflect any reduction in value caused by handling beyond what is reasonably necessary to inspect the Product.

6.3 Return Documentation

Where return documentation or an order packing slip is provided, please include it with your return and clearly indicate which Products are being returned.

Failure to provide sufficient order information may delay the processing of your return.

6.4 Responsibility for Return Shipments

We are not responsible for return packages lost or stolen in transit before they are received by us, except where we arranged or provided the return shipping service and applicable law provides otherwise.

We strongly recommend retaining your proof of postage and tracking number until your return has been fully processed.

6.5 Processing Refunds

Once we have received your returned Products, we will process any refund due within the timeframe required by applicable law.

Where applicable, refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

6.6 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect Product, please contact our customer service team as soon as reasonably possible, preferably within five (5) business days of delivery, so that we can assist you promptly.

This notification period does not limit any statutory rights you may have in relation to defective or non-conforming goods.

6.7 Promotional Offers and Bundles

If Products were purchased as part of a promotional bundle, multi-buy offer, or other promotion, the refund amount may take into account the terms of that promotion.

Where a promotional discount was conditional on purchasing or retaining multiple Products, returning only part of the qualifying order may result in the remaining Products being recalculated at their applicable non-promotional price, where permitted by law and clearly disclosed as part of the promotion.

Details of promotional Products and discounts can be found on your order confirmation, invoice, or receipt.

6.8 Misuse of the Returns Process

To the extent permitted by law, we reserve the right to investigate, restrict, or refuse returns where there is reasonable evidence of:

  • an irregular or excessive return history involving damaged, used, altered, substituted, or missing Products;

  • abuse of our returns process; or

  • suspected fraudulent or criminal activity.

This provision does not affect statutory consumer rights.

6.9 Undeliverable and Refused Packages

Packages may be returned to us if:

  1. the delivery address is invalid or incomplete;

  2. the carrier is unable to deliver the package; or

  3. the recipient refuses the package at the time of delivery.

Any refund, redelivery, or additional shipping charges will be handled in accordance with the circumstances and applicable law.

6.10 Unauthorised Returns

Products must be returned in accordance with our Returns Policy.

Where prior return authorisation is required under our return procedure, please contact us before sending the Products.

For unauthorised, refused, or otherwise improperly returned packages, and where permitted by applicable law:

  • redelivery may require prior agreement with us;

  • the customer may be responsible for applicable original shipping charges, return shipping charges, and any new shipping charges for redelivery; and

  • Products that cannot lawfully or reasonably be returned to the customer may be handled in accordance with applicable law after reasonable notice.

6.11 Return Shipping Costs

Unless the Product is defective, incorrect, damaged, or applicable law provides otherwise, you are responsible for the direct cost of returning the Products to us.

6.12 Refund Conditions

We reserve the right to refuse or reduce a refund where permitted by applicable law if Products are returned in a manner that does not comply with our Returns Policy.

Nothing in this section limits your mandatory statutory consumer rights.

SECTION 7: WEBSITE CONTENT AND INTELLECTUAL PROPERTY

7.1 Ownership of the Brand

Casadebeldi.com is the owner or authorised operator of the Casadebeldi.com brand and associated logos, subject to applicable registrations and intellectual property rights.

Users acknowledge the intellectual property rights associated with Casadebeldi.com and agree not to use the Casadebeldi.com name, trademarks, logos, designs, or other protected materials without prior authorisation.

We reserve all rights and remedies available under applicable law in the event of counterfeiting, unauthorised use, infringement, or other violation of our intellectual property rights.

Visitors must also respect any intellectual property rights belonging to our affiliated companies, partners, licensors, suppliers, or other third parties.

Third-party brand names and logos remain the property of their respective owners.

Any use of trademarks, logos, designs, photographs, or other protected Content requires the express permission of Casadebeldi.com or the relevant intellectual property rights holder.

7.2 Website Content

www.casadebeldi.com contains materials including, without limitation:

  • text;

  • graphics;

  • designs;

  • photographs;

  • videos;

  • audio;

  • icons;

  • advertising copy;

  • URLs;

  • technology;

  • software;

  • trademarks;

  • logos;

  • service marks; and

  • the overall selection, arrangement, appearance, and “look and feel” of such materials.

Collectively, these materials are referred to as the “Content.”

The Website and its Content are owned by, licensed to, or controlled by Casadebeldi.com, its licensors, or other relevant third parties.

All applicable rights, title, and interest in the Website and Content are protected by copyright, trademark, design, patent, and other intellectual property laws.

Your use of the Website does not grant you ownership of or any intellectual property rights in the Website or its Content.

Subject to your compliance with these Terms, Casadebeldi.com grants you a limited, non-exclusive, non-transferable, non-assignable, and revocable licence to access, view, and use the Website and its Content solely for your personal and non-commercial use.

To the extent permitted by applicable law, Casadebeldi.com may suspend, modify, restrict, or discontinue the Website, its Content, or the availability of Products.

7.3 User-Generated Content

If you submit, upload, publish, or otherwise make available any materials or content through the Website (“User-Generated Content”), you grant Casadebeldi.com a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, display, publish, adapt, translate, distribute, and otherwise use that User-Generated Content to the extent reasonably necessary for operating, promoting, and improving our Website, Products, services, and business, subject to applicable law.

You represent and warrant that:

  • you own or otherwise have the necessary rights to the User-Generated Content you submit;

  • your User-Generated Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party; and

  • your User-Generated Content does not violate applicable law.

Where required by applicable law, our use of personal information contained in User-Generated Content remains subject to our Privacy Policy.

Nothing in this section requires Casadebeldi.com to treat publicly submitted User-Generated Content as confidential unless otherwise agreed or required by law.